—FAQs
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Any device which exceeds the unit’s VA/Watt rating should not be plugged into the outlets. High drain devices, medical equipment, and aquatic equipment also void the unit’s warranty. Below is a list of other devices that also void the warranty.
CyberPower UPS systems will not work with other UPS manufacturers’ software, but many models do support OS supplied management (e.g. Vista, XP, OS X).
PowerPanel software is not required for the UPS to provide surge suppression and battery backup. However, installing the PowerPanel software provides additional features and control for the UPS, along with the ability to automatically shut down your computer in event of a power outage.
The USB port can be used with Windows, 2000, XP, Server 2003, Vista, 7, and Server 2008.
The serial number is located on a white label adhered to the unit. The serial number is shown directly underneath the barcode.
Many CyberPower UPS units have two sets of outlets. One set is labeled “Battery/Surge” and one set is labeled “Surge”. The outlets labeled “Battery/Surge” are the outlets that will receive battery power during a power failure. You should plug your computer and monitor into these outlets and any externally powered critical data storage device.
This is normal operation of the UPS. All CyberPower units perform a self-test routine when they are turned on.
No. This configuration is called daisy-chaining and will void the UPS warranty.
Surge strips cannot be installed before OR after the UPS unit. Doing so will void the UPS’ warranty. If you require additional units, please upgrade your UPS to a unit that has more outlets.
Most of the time this is due to a malfunctioning/dead battery. Feel free to contact our technical support specialists, and they will properly diagnose the problem for you.
High operating temperatures can also cause the circuit breaker to trip. Check that the ambient temperature where the PDU is installed is within the specified range.
Yes, select PDU models include keyhole mounting pegs. If you received a PDU User Manual, please see it for details.
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