CyberPower UPS systems will not work with other UPS manufacturers’ software, but many models do support OS supplied management (e.g. Vista, XP, OS X).
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All Frequently Asked Questions
Can I use a different software package to manage my UPS? | Software
Do I need to install PowerPanel software for my UPS to work properly? | Software
PowerPanel software is not required for the UPS to provide surge suppression and battery backup. However, installing the PowerPanel software provides additional features and control for the UPS, along with the ability to automatically shut down your computer in event of a power outage.
What operating systems support USB connectivity with CyberPower UPS units? | UPS
The USB port can be used with Windows, 2000, XP, Server 2003, Vista, 7, and Server 2008.
Where is the serial number located on the UPS? | UPS
The serial number is located on a white label adhered to the unit. The serial number is shown directly underneath the barcode.
What is the difference between the Battery/Surge outlets and the Surge outlets? | UPS
Many CyberPower UPS units have two sets of outlets. One set is labeled “Battery/Surge” and one set is labeled “Surge”. The outlets labeled “Battery/Surge” are the outlets that will receive battery power during a power failure. You should plug your computer and monitor into these outlets and any externally powered critical data storage device.
Why does my UPS beep twice when I turn it on? | UPS
This is normal operation of the UPS. All CyberPower units perform a self-test routine when they are turned on.
Can I increase the runtime by hooking up multiple UPS units in a row? | UPS
No. This configuration is called daisy-chaining and will void the UPS warranty.
Can I hook up a surge strip to the UPS unit? | UPS
Surge strips cannot be installed before OR after the UPS unit. Doing so will void the UPS’ warranty. If you require additional units, please upgrade your UPS to a unit that has more outlets.
Why am I not getting any power from the Battery/Surge outlets, only the Surge outlets? | UPS
Most of the time this is due to a malfunctioning/dead battery. Feel free to contact our technical support specialists, and they will properly diagnose the problem for you.
The circuit breaker on the PDU is tripping but it is not overloaded. What could be the problem? | PDU
High operating temperatures can also cause the circuit breaker to trip. Check that the ambient temperature where the PDU is installed is within the specified range.
Does the PDU include button mounting (also known as keyhole mounting) hardware? | PDU
Yes, select PDU models include keyhole mounting pegs. If you received a PDU User Manual, please see it for details.
Can a PDU also monitor temperature and humidity? | PDU
Yes, with the optional EnviroSensor installed and connected. The EnviroSensor will monitor ambient temperature and humidity and report that information to the PDU.
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Glossary
A-to-Z definition guide for common CyberPower phrases and terms
