Cyber Power Systems (USA), Inc. and its affiliate(s) (“we” or “CyberPower”) respect your privacy rights. CyberPower recognizes the importance of protecting your personal information and is committed to processing it responsibly and in compliance with applicable data protection laws in the places where CyberPower operates. This Privacy Policy describes what information we collect, including personal information about you, how we use it, and how you can access and update your information.You may use CyberPower services through the CyberPower website or through third-party affiliates, utilizing our software tools on their website. This Privacy Policy applies to both methods. This Privacy Policy applies to all CyberPower brands, products, and services that link to this Privacy Policy or do not have a separate Privacy Policy.

By visiting CyberPower websites, using apps, or purchasing services or products, you are consenting to the collection, use, disclosure, and processing of your personal information as described in this Privacy Policy. This information may be stored and shared between only our worldwide affiliates and vendors to assist you, or improve our services.

Please read this Privacy Policy before your using our services. If you do not agree with this Privacy Policy, please do not use or continue using our services.IF YOU DO NOT CONSENT TO THE COLLECTION, USE AND DISCLOSURE OF YOUR PERSONAL INFORMATION AS SET FORTH IN THIS PRIVACY POLICY, PLEASE EXIT AND DO NOT USE THIS SITE.

WHERE YOU HAVE THE RIGHT UNDER APPLICABLE LAW, SUCH AS IN THE EEA, THE UK OR ELSEWHERE, YOU MAY ALSO WITHDRAW YOUR CONSENT AT ANY TIME BY CONTACTING US. PLEASE NOTE THAT IN THE EVENT THAT YOU WITHDRAW YOUR CONSENT, WE MAY STILL BE REQUIRED OR PERMITTED BY LAW TO COLLECT, USE AND DISCLOSE SOME OR ALL OF YOUR PERSONAL INFORMATION.

1. INFORMATION WE COLLECT

The information we gather about you depends on the context. By and large, it’s information theat you provide to us about you that can personally identify you — either on its own or when combined with other information. We also collect information during the use of our services and from other sources.

In summary, CyberPower may collect the following general classes of information, as more fully described below: personal information (including name, title, phone, email and other business contact information), commercial information (like product purchase information), internet access and use activity information (like log files and cookies).

Like most businesses, we use a customer relationship management system to store personal information about our business contacts.

To provide better service for you, we collect information in the following ways:

A. Information you voluntarily provide us.

You may choose to sign up for an account to use our website or apps. To create an account, you may be asked for your basic contact information, such as, but not limited to: name, address, phone number, email address, company, job title, products you register, and product serial numbers, passwords, browser settings, and IP address. You may also choose to provide CyberPower you’re your basic contact information for: technical support requests, buying/sales tools, resource downloads, and contact forms. You may want to give us your name and contact information to communicate with you, to order or receive support regarding a product, to process an order, to register for a service, to provide you with a subscription, or to do business with us if you are a supplier or a business partner.

Reaching out to us through other means than the website, such social media, may lead to the collection of your information as well which may be associated with that social media profile.

We may collect information about your activities during your visit in order to personalize your website experience, such as recording your preferences and settings, and to collect statistics to help us improve and further develop our websites, products and services.

B. Registration information

When you sign up for a warranty registration, or create an account we collect personal identifiers such as your contact information, including your name and email address, and account credentials. We may also ask you to create an account name. Once you’re registered, we assign you a unique ID number. This ID number helps us recognize you when you’re signed in.

For some services, you can instead sign up by linking your Apple, Facebook or Google account. See Information Collected From Other Sources below .

If you register for an event or conference, we might ask for additional information (e.g., your company name, your job title or your dietary restrictions). Some events and conferences may have different or additional privacy policies and terms and we recommend that you review those before you register.

C. Information we collect automatically when you use our services.

Log files
Like many other websites, cyberpowersystems.com makes use of log files. The information inside the log files includes internet protocol (IP) addresses, type of browser used, Internet Service Provider (ISP), date/time stamp, referring/exit pages, and number of clicks. CyberPower uses this information to analyze trends, administer the site, track movement around the site, and gather demographic information. IP addresses, and other such information, are not linked to any information that is personally identifiable.

CyberPower may collect information about your computer, including your IP address (including information deriving from your IP address such as your geographic location), operating system, browser type, version and language, access time, duration of access, and referring website addresses. CyberPower may also collect information about the pages you view within our sites, the time you spent on each site and other actions you take while visiting our website. When you access our website without signing in, we will still collect some of this personal information in order to enable the websites to function properly.

CyberPower’s Website is not directed at children. As defined by local law, this website does not target children under 13 years of age, nor does CyberPower have knowledge that children access its website. CyberPower does not knowingly collect information from children. We encourage parents and guardians to take an active role in their children’s online and mobile activities and interests.
Cookies and Web Beacons

cyberpowersystems.com does use web technologies including scripts, tags, Local Storage, transport beacons, and “cookies” to store information about visitor’s preferences, to record user-specific information on which pages the user accesses or visits, and to customize the webpage content based on information the visitor sends via their browser.

For more information about cookies see our COOKIE POLICY

2. CHILDREN’S PRIVACY

Our website and services are not directed at children under the age of 14. We do not use our website to knowingly solicit Personal Information from or market to children under the age of 14, or the relevant minimum age under applicable local legal requirements, except as permitted under applicable law.

FORMATION

• Registering an account on CyberPower websites or apps: Registering a purchase of our product for proof of purchase and warranty claim purposes, and related to product support.
• Customer service: Respond to your question and support your needs, communicate with you, deliver product and information to you, and return merchandise authorization (RMA)
• Marketing activities: Marketing our products, services, training courses, events and upcoming changes, improvements, or promotions; conduct surveys and customer services; issue you newsletters or other communications about products or services; notify you of upcoming events. You can opt out, or unsubscribe, from marketing communications at any time using the “Unsubscribe” link in each newsletter or communication.
• Legitimate commercial interests: Managing our relationship to clients and consumers; Notify you of terms and policy changes; handle or solve legal disputes, for regulatory investigations and compliance, or to enforce the terms of use in our websites or services; communicate with you about business you may have with CyberPower; Marketing; maintaining our IT network and website. We will ask for your consent before using information for a purpose other than those that are set out in this Privacy Policy.

CyberPower processes personal information on our servers in many countries around the world. We may store and process your personal information on a server located outside the country where you live.

Your information will be under appropriate safeguards with encryption or pseudonymization (depersonalization).

4. SHARING YOUR INFORMATION

A. For commercial, processing or compliance reasons

CyberPower may share your information with its affiliates, including the companies’ employees, our trusted agents, representatives, vendors, organizations, consultants and other service suppliers who need to access your information to carry on our behalf including the development of new products, marketing, and CyberPower’s general commercial operations. Information may also be used for internal (audit/compliance) investigations. For a business transaction (such as merging or selling assets), we may also disclose your information.

All such third parties will be under an obligation to maintain the security and confidentiality of your information and to process your information only in accordance with our instructions.

B. For legal reasons

CyberPower may, in compliance with applicable law, regulation, ordinance, license, operating agreement, or legal process, disclose your information to protect ourselves against liability, to respond to legal orders- including judicial processes, legitimate requests, warrants, or equivalent by law enforcement officials or a competent authorities- to investigate fraud or other wrongdoing, to comply with applicable law, or to protect our legitimate interests.

We may also, in compliance with applicable law, disclose your information to enforce or apply the terms and conditions applicable to our services, or to protect the rights, property, and safety of CyberPower, our users, or others.

In the situations described above, the recipient of your information may be located in a jurisdiction that may have different standards of data protection compared to the laws in your home jurisdiction.

5. INFORMATION SECURITY AND ACCURACY

We intend to protect your personal information and to maintain its accuracy. CyberPower implements reasonable physical, administrative and technical safeguards to help us protect your personal information from unauthorized access, use and disclosure. We also require that our suppliers protect such information from unauthorized access, use and disclosure.

6. DATA RETENTION

CyberPower will retain your personal information for as long as is required to fulfill the purposes for which the information is processed or for other valid reasons to retain your personal information (for example to comply with our legal obligations, resolve disputes, or enforce our agreements).This may be a period of time necessary to maintain a business record or for longer periods where required by law, regulation or professional standards, as well as to exercise and defend our legal rights. Your registration information will be retained for as long as your account is active or as needed to provide you services.

7. TRANSPARENCY AND CHOICE

CyberPower encourages you to keep your information accurate and up to date.

People have different privacy concerns. We retain your information while your account remains active. You may manage your account by logging into your account. If you want to delete your account, please email us at data@cyberpower.com. Please note that if you delete your account, or select not to provide us with some types of information, your request or needs can’t be responded to in a timely manner.

8. DATA PRIVACY FRAMEWORK AND CROSS BORDER TRANSFERS OF DATA

CyberPower adheres to the EU-U.S. Data Privacy Framework, the UK Extension to the EU-U.S Data Privacy Framework, and the Swiss-U.S. Data Privacy Framework as set forth by the U.S. Department of Commerce.

We are part of a global network of companies and we use third parties located in other countries to help us run our business. As a result, personal information may be transferred outside the countries where we and our clients are located. This includes transfers to countries outside the European Economic Area (“EEA”) and to countries that may not have laws that provide the same degree of protection for personal information as your home country. In accordance with applicable legal requirements, we take appropriate measures to facilitate adequate protection for any information so transferred.

Where we transfer personal information outside of the EEA to a country or framework not determined by the European Commission as providing an adequate level of protection for personal information, the transfers will be under an agreement which covers European Union requirements for such transfers, such as standard contractual clauses.

The European Commission approved standard contractual clauses are available here.
BY USING THIS SITE, YOU ARE CONSENTING TO THE COLLECTION, USE, AND TRANSFER OF YOUR PERSONAL INFORMATION IN OR TO THE UNITED STATES OR ANY OTHER COUNTRY IN THE WORLD.

WHERE YOU HAVE THE RIGHT UNDER APPLICABLE LAW, SUCH AS IN THE EEA, THE UK OR ELSEWHERE, YOU MAY WITHDRAW YOUR CONSENT AT ANY TIME BY CONTACTING US. PLEASE NOTE THAT IN THE EVENT THAT YOU WITHDRAW YOUR CONSENT, WE MAY STILL BE REQUIRED OR PERMITTED BY LAW TO COLLECT, USE AND DISCLOSE SOME OR ALL OF YOUR PERSONAL INFORMATION.

9. INFORMATION DISCLOSURE.

We will only disclose personal information to others for a business purpose and when we are legally permitted to do so. When we disclose information to others, we put contractual arrangements and security mechanisms in place as appropriate to protect the information and to comply with our information protection, confidentiality and security standards. We do not sell your personal information.

We disclose personal information to the following categories of recipients:
• Other associated business entities. We will disclose data to our parent and subsidiary business entities. We store personal information on our, or other, company servers in the United States, EU and Asia.
• Third party organizations that provide applications/functionality, data processing or IT services to us. We use third parties to support us in providing our services and to help provide, run and manage our internal IT systems – for example, providers of information technology, cloud-based software-as-a-service, identity management, website hosting and management, data analysis, data back-up, security and storage services. The servers powering and facilitating that cloud infrastructure are located in data centers around the world, and personal information may be stored in any one of them.
• Auditors, professional advisors and insurers. We engage auditors and other professional advisors, for example, law firms, as necessary to establish, exercise or defend our legal rights and obtain advice in connection with the running of our business. Personal information may be disclosed to these auditors and other advisors as necessary in connection with the products and services they have been engaged to provide. We also have a number of business insurance policies in place and we may need to disclose personal information to the insurer, for example, in the event of a claim.
• Law enforcement or other government and regulatory agencies or other third parties as required by applicable law or regulation. Occasionally, we may receive requests from third parties with authority to obtain disclosure of personal information, such as to check that we are complying with applicable law and regulation, to investigate an alleged crime, to establish, exercise or defend legal rights. We will only fulfill requests for personal information where we are permitted or required to do so in accordance with applicable law or regulation.
• Third party organizations in connection with a corporate transaction. We may disclose personal information to a third party as necessary in connection with a corporate reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or capital.

10. YOUR PRIVACY RIGHTS & RIGHT TO REQUEST INFORMATION

In certain circumstances under applicable law, you may have the right to access your personal information (including in a portable format if so requested), to correct your personal information, to delete your personal information, and/or to opt out of the sale of your personal information.

To submit a request relating to any of these rights, please use our request form. We will respond to your request within a reasonable timeframe in accordance with applicable law.

We hope that you won’t ever need to, but if you do want to complain about our use of personal information, please send us a message with the details of your complaint by completing our general contact form . Applicable laws may also give you the right to lodge a complaint with the data protection authority in your country.

Applicable law may authorize you to request a disclosure of the personal information that CyberPower has collected from you. State, federal or international laws may also allow you to make such a request, and we will honor our legal obligations in those regards.

You can request to access, update, delete or correct your personal information. You also have the right to object to direct marketing. You can make a request about your personal information by contacting us toll free at 1.877.297.6937 or using the “Do Not Sell My Personal Information”. cyberpowersystems.com/company/do-not-sell-my-info page on our website.

In the event you consider our processing of your personal information not to be compliant with the applicable data protection laws, you can lodge a complaint with the competent data protection authority. The name and contact details of the Data Protection Authorities in the European Union https://ec.europa.eu/justice/article-29/structure/data-protection-authorities/index_en.htm

For the purposes of the EU General Data Protection Regulation (GDPR), the controller of your personal information is Cyber Power Systems (USA), Inc., unless indicated otherwise. Where Cyber Power Systems (USA), Inc. or a subsidiary it controls (not established in the European Economic Area (EEA)) is required to appoint a legal representative in the EEA, the representative for all such cases is data@cyberpower.com.

You may have additional rights pursuant to your local law applicable to the processing. For example, if the processing of your personal information is subject to the EU General Data Protection Regulation (“GDPR”), and your personal information is processed based on legitimate interests, you have the right to object to the processing on grounds relating to your specific situation. Under GDPR you may also have the right to request to have your personal information deleted or restricted and ask for portability of your personal information.

CyberPower is not the controller in situations such as:
• Personal information processed in connection with a contractual relationship, or with entering into a contractual relationship with a specific CyberPower affiliate. In this case the controller of personal information is the contracting company, which is the legal entity with which you or your employer have, or will have, the contract.
• Personal information collected on the physical site or location of an CyberPower parent or subsidiary. In this case that entity is the controller of the personal information.

11. CALIFORNIA AND OTHER SPECIAL PRIVACY RIGHTS

In supplement to the foregoing, for California residents and solely to those residents or individuals who reside in the State of California or to whom these same rights apply under applicable law the following additional terms apply. If you have any questions about the information provided in this privacy statement or our privacy practices, please contact us with the general contact form .

A. Business Contacts.

We have collected the following types of personal information of our business contacts within the last 12 months: Identifiers, Personal information (“Personal information” means any information that identifies, relates to, describes, or is capable of being associated with, a particular individual, including, but not limited to, his or her name, signature, social security number, physical characteristics or description, address, telephone number, passport number, driver’s license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information. “Personal information” does not include publicly available information that is lawfully made available to the general public from federal, state, or local government records), and Professional or employment-related information.

Please see the prior section of the privacy policy for information about additional choices you may have regarding your personal information.

B. Right to know

If you are a California resident, or otherwise have these rights, under certain circumstances in accordance with applicable law, you have the right to request that we disclose to you specific details about your personal information that we have collected, used, disclosed, sold and/or shared over the past 12 months and/or a copy of your personal information. These details include: (1) the categories of personal information we have collected about you; (2) the categories of sources from which the personal information is collected; (3) the business or commercial purpose(s) for collecting, selling or sharing personal information; (4) the categories of third parties to whom we disclose personal information; and (5) if requested, the specific pieces of personal information we have collected about you.

C. Right to correct

If you are a California resident, or otherwise have these rights, under certain circumstances and in accordance with applicable law, you have the right to request that we correct inaccuracies in your personal information.

D. Right to delete

If you are a California resident, or otherwise have these rights, under certain circumstances in accordance with applicable law, you have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions.

California consumers or those that otherwise have these rights, who are registered users of our websites and applications and under 18 years of age may request the removal of content or information they posted on the site. We will remove such content or information when we are required to do so by law. To request the removal of content or information you posted on the websites and applications, you may contact us as described below. Please note that even if we remove the content or information that you posted, we cannot prevent further use or disclosure of that content or information by others once you have shared it publicly.

E. Submitting a request to know, correct, or delete

To exercise the rights described above, please submit a verifiable request to us by either:
Using our web form: Request Submission Form or email to data@cyberpower.com.
Calling us at: 1.877.297.6937

You must provide us with the following information: (1) first and last name; (2) email address; and (3) zip code. We will take steps to verify your request by matching the information provided by you with the information we have in our records. In some cases, we may request additional information in order to verify your request or, where necessary, to process your request. If we are unable to adequately verify a request, we will notify the requestor.
Once we receive your request, we will acknowledge it and either respond in accordance with law, ask for additional information to verify your identity, clarify the nature of your request, let you know if we need more time, let you know if we need to charge a fee (such as if requests are manifestly unfounded or excessive, in particular because of their repetitive character, taking into account the administrative costs of providing the information or communication or taking the action requested), or we will inform you if we cannot fulfill any part of your request due to an exception under the law.

If we know that your request relates to information we process as a service provider to one of our corporate clients, we will forward your request to the relevant client and cooperate with that client as needed to address your request and/or inform you that your request should be submitted directly to the business on whose behalf we process the information.

Information sale/sharing and the right to opt-out of sale/sharing
Under California law, a “sale” includes disclosing or making available personal information to a third party (other than a service provider or contractor) in exchange for monetary or other valuable consideration, and “sharing” includes disclosing or making available personal information to a third party for cross-context behavioral advertising. Please see our policies above about opting out for information about our practices and how you may exercise your opt-out rights under applicable law.

F. Right to limit the use and disclosure of sensitive personal information

Subject to certain conditions and exceptions, you may have the right to limit the use and disclosure of “sensitive personal information,” as defined under California law. Please see our policies above about opting out for information about our practices and how you may exercise your opt-out rights under applicable law.

G. Non-discrimination

In accordance with applicable law, we will not discriminate against you for exercising any of your privacy rights.

12. DATA CONTROLLERS

Cyber Power Systems (USA), Inc. is the controller of data processed in connection with use of CyberPower’s website and services globally, except where it may be a joint controller with another CyberPower affiliate company or entity.

13. APPLICATION

This Privacy Policy applies to all of the services offered by CyberPower and its affiliates, but excludes services or products provided by others. This Privacy Policy also does not apply to other websites, apps, services or products you visit through links from CyberPower websites or mobile apps. If you provide your information to any of those providers, your data is governed by their privacy statements.

14. CHANGES

We may update this Privacy Statement from time to time to reflect changes to our data governance practices. The revised Privacy Statement will be posted here with an updated revision date. We encourage you to check back periodically for any changes or updates. By continuing to use our websites after such revision takes effect, we consider that you have read and understand the changes and agree with them. We also encourage you to regularly check our update policy on CyberPower websites.

15. CONTACT US

If you have questions about this privacy statement or about our privacy practices, please contact us by completing our general contact form.
Cyber Power Systems (USA), Inc.
4241 12th Avenue East
Suite 400 Shakopee, MN 55379
data@cyberpower.com

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