—FAQs
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The internal cooling fan will only run when it is required. CyberPower UPS systems utilize an internal thermometer which activates the fan when the temperature exceeds a certain threshold. When the UPS is running idle (not using battery power), it is completely normal for the fan to not be running. The exception is with Online units, models that begin with “OL”. Their cooling fans will run ALL the time.
The UPS will charge the battery whether the unit is turned on or turned off.
The front-mount rackmount ears are specifically designed and tested to hold up their own weight in both a two-post and four-post rack enclosure. Rear supports are not needed, but users can install them if they wish.
CyberPower Systems encourages environmentally sound methods for disposal and recycling of its UPS products. Please dispose of and/or recycle your UPS and batteries in accordance to the local regulations of your state.
A UPS contains batteries that have battery posts, terminals and related accessories that contain lead and/or lead compounds as well as other chemicals known to the state of California to cause cancer and birth defects or other reproductive harm.
Yes. The ground indicator light should be illuminated. If the light is not illuminated, there is a problem with the AC outlet into which the CyberPower surge suppressor is plugged. If this is the case, please disconnect the surge suppressor until the problem is resolved. The problem must be resolved before the CyberPower surge suppressor can be used.
Yes. The surge light should be illuminated. This indicates that the CyberPower surge suppressor is functioning properly. If the light is not illuminated, it indicates that the surge protector has received a catastrophic surge and will need to be replaced. CyberPower will replace the surge suppressor free of charge, provided the warranty terms and conditions are met.
To correctly use the IN and OUT jacks for the RJ11/45 phone/network ports:
The transformer outlets are spaced farther apart than the other outlets to accommodate transformer block adapters or any other adapters that are large in size. Transformer outlets can be used to connect any appropriate device to the surge suppressor.
To run a self-test, open the Power Panel software and then click “Initiate Self Test”. Another way to perform a self-test is by turning off the circuit breaker for the circuit the UPS is plugged into or unplugging the unit from the wall.
First, check to see that the phone cord is securely connected to the UPS and the computer. Next, check to see if you can get a dial tone when you bypass the unit. If you are able to get a dial tone when bypassing the unit, please contact technical support. If you are unable to get a dial tone when bypassing the communication protection ports, please contact your phone company.
Any device which exceeds the unit’s VA/Watt rating should not be plugged into the outlets. High drain devices, medical equipment, and aquatic equipment also void the unit’s warranty. Below is a list of other devices that also void the warranty.
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