—FAQs
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Outlet-level monitoring provides IT professionals and data center managers with the data necessary to pinpoint inefficiencies and system-critical failures. This information can be used to make more precise decisions about load balancing as well as sizing IT environments to reduce the cost of ownership. Outlet-level monitoring can also be used to track power usage on Read More ›
For specific terms of coverage, see the documentation provided with your CyberPower purchase. You may also contact CyberPower Systems, Inc. at 4241 12th Avenue East, Suite 400, Shakopee, MN 55379, USA. You may also contact us online by using the Warranty Support form located on this page.
CyberPower universal travel adapters include the following plug types: Type A: Mainly used in the USA, Canada, Mexico & Japan Type C: Commonly used in Europe, South America & Asia Type G: Mainly used in the United Kingdom, Ireland, Malta, Malaysia & Singapore Type I: Mainly used in Australia, New Zealand, China & Argentina Detailed Read More ›
We will inspect and examine the CyberPower product. If it is defective in material or workmanship, we will repair or replace it our expense. Or Cyber Power will refund the full purchase price you paid for the product. A purchase receipt showing the price you paid is required.
Within ten days of the occurrence for which you want to make a claim for Cyber Power to consider, contact us and comply with the instructions you receive from the Cyber Power representative.
Yes, the Secret Phrase of all computers running PPBE and RMCARDs needs to be the same for communication to be established. This is set up under Security>Authentication.
Yes, the following network service ports should not be blocked by firewalls where PPBE is installed:
PPBE can only find devices within the same subnet. If your computer is on a different subnet than that of the UPS you want to connect to, then you have to change the IP address of your computer to be on the same subnet as the UPS or vice versa.
There is no limit to the number of devices PPBE Center can support.
There is no limit to the number of PPBE Clients a PPBE Agent can support.
RMCARDs can manage up to 50 PPBE Clients.
Rack mount depth is commonly confused with the overall rack depth including the door. Mounting depth is defined as the dimension from the front of the front rack angle to the back of the back rack angle. Many racks have adjustable mounting depth so it’s best practice to ensure that the rails being used for Read More ›
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