Your Questions, Answered.

Using the “Group” function allows you to manage your UPS systems by office location, business, and geographical location.

You cannot perform a UPS system shutdown with PowerPanel Cloud.  The app only provides monitoring.

This error message can result from a connection issue or more commonly, the email address was already used to setup an account.

No, you can only install one version or the other.

PPB is a new version of CyberPower’s business class monitoring and management software. It has an updated graphical interface, it’s designed to work with future updates of operating systems, and has enhancements to make setting up and use easier.

Yes, the Secret Phrase of all computers running PPBE and RMCARDs needs to be the same for communication to be established. This is set up under Security>Authentication.

Yes, the following network service ports should not be blocked by firewalls where PPBE is installed:

PPBE can only find devices within the same subnet. If your computer is on a different subnet than that of the UPS you want to connect to, then you have to change the IP address of your computer to be on the same subnet as the UPS or vice versa.

There is no limit to the number of devices PPBE Center can support.

There is no limit to the number of PPBE Clients a PPBE Agent can support.

RMCARDs can manage up to 50 PPBE Clients.